Return Policy

1. Return Eligibility

Panini USA accepts returns within 14 calendar days from the date of delivery. To be eligible for a return, all of the following conditions must be met:

• The item must be unused and in the same condition as received.
• The item must be in its original, undamaged packaging.
• The return request must be submitted within 14 days of the confirmed delivery date.
• You must have a receipt or proof of purchase (order number).

2. Non-Returnable Items

The following items are not eligible for return under any circumstances:

• Opened sticker packs or blister packs.
• Opened albums or binders.
• Items explicitly marked as Final Sale at the time of purchase.
• Digital products or downloadable content.
• Items returned after the 14-day window has passed.
• Items showing signs of use, damage, or tampering caused by the customer.

We reserve the right to refuse a return that does not meet these conditions.

3. How to Initiate a Return

To start a return, follow these steps:

1. Email us at info@paniniusaofficial.com with the subject line: "Return Request – Order #[your order number]".
2. Include your order number, the item(s) you wish to return, and the reason for the return.
3. Our team will review your request within 1–2 business days and send you a Return Merchandise Authorization (RMA) number along with return instructions.
4. Pack the item securely in its original packaging and include the RMA number on the outside of the package.
5. Ship the item to: Miami, FL 33172.
6. We strongly recommend using a trackable shipping method. Panini USA is not responsible for items lost or damaged during return transit.

Important: Do not ship any item back without first receiving an RMA number. Unauthorized returns may not be processed.

4. Return Shipping Costs

The customer is responsible for covering return shipping costs, unless the return is due to:

• A defective or damaged item received.
• An incorrect item shipped by Panini USA.

In those cases, we will provide a prepaid return shipping label at no cost to the customer.

5. After We Receive Your Return

Once we receive your returned item, we will inspect it within 1–3 business days. You will receive an email notification confirming whether your return has been approved or rejected based on the condition of the item.

• Approved: A refund will be issued to your original payment method within 5–7 business days.
• Rejected: The item will be returned to you, and no refund will be issued. We will explain the reason for rejection via email.

For full details on how refunds are processed, please visit our Refund Policy page.

6. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please initiate a return for the original item (subject to eligibility) and place a new order for the desired product.

7. Disputes & Chargebacks

We encourage all customers to contact our support team before initiating a chargeback or dispute with their bank or card provider. Most issues can be resolved quickly and directly. Filing a chargeback without first contacting us may result in a delay in resolving your case.

To resolve any issue, contact us at info@paniniusaofficial.com or call +1 (645) 217-2720.

8. Contact Information